Terms & Account Policy
In order to offer value at a competitive price to our customers our terms and finance charge policies will be strictly enforced:
Payment will be received for all heating and petroleum appliances, equipment, and additional fees (labor, installation, initial fuel delivery, etc.) at the time of installation. Pre-payment or down payment for special order appliances or equipment may be required. Full payments are to be made from invoice within 30 days unless other payment arrangements have been made in writing. All deliveries must be paid in full before additional deliveries will be made. Applicable cash discounts will be honored if payment is received in full within 7 days of delivery. The Company shall charge a late fee of $15.00 for any delinquent payments.
Acceptable credit cards may be used for fuel payment of residential accounts only, unless other arrangements have been made in writing, via phone or mail at any of the three offices.
Finance charges on amounts past due thirty (30) days will be added at the rate of up to 2% per month on the unpaid balance.
An account that falls past 60 days will be automatically placed on Cash Before Delivery (CBD) status.
If an account has been outstanding for more than 90 days, it could be placed with a Collection agency. In this event it is agreed that Patrick County, State of Virginia, is the proper venue for legal action. Customer agrees to pay all collection and legal fees.
We reserve the right to implement CBD in instances where the customer has a past history of slow payment performance. Additionally, we reserve the right to provide service as our schedule permits to an account with a CBD status.
On occasion delivery of products may be potentially delayed because accessibility and unsafe driving conditions may exist.
There will be a fee of $50.00 assessed on all return checks.
We must be firm in our policy in order to enable us to continue uninterrupted service with competitive pricing. If you have any questions regarding this policy, please call immediately. Thank you.