Customer Corner :: Terms & Account Policy
In order to offer value at a competitive price to our customers our terms and finance charge policies will be strictly enforced:
1. Payment will be received for all heating and petroleum appliances, equipment, and additional fees (labor, installation, initial fuel delivery, etc.) at the time of installation. Prepayment or down payment for special order appliances or equipment may be required. Full payments are to be made from invoice within 30 days unless other payment arrangements have been made in writing. All deliveries must be paid in full before additional deliveries will be made. Applicable cash discounts will be honored if payment is received in full within 7 days of delivery.
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2. Acceptable credit cards may be used for full payment of residential accounts only, unless other arrangements have been made in writing, via phone or mail at the Stuart/Floyd Main Offices or by presenting your card at the Hillsville Satellite location.
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3. A finance charge on amounts past due after thirty (30) days will be added at the rate of up to 5% per month on the unpaid balance.
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4. Once an account has gone past 60 days it will be automatically placed on Cash on Delivery (COD) status.
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5. If an account has been outstanding for more than 90 days, it could be placed with a Collection agency. In this event it is agreed that Patrick County, State of Virginia, is the proper venue for legal action. Customer agrees to pay all collection and legal fees. Once an account has gone past 90 days it will automatically be placed on Cash before Delivery (CBD). The Company shall charge a fee of $15.00 for any delinquent payments.
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6. We reserve the right to implement CBD or COD in instances where the charge customer has a past history of slow payment performance. Additionally, we reserve the right to provide service as our schedule permits to an account with a COD status.
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7. On occasion delivery of products may be potentially delayed because accessibility and unsafe driving conditions may exist. |
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8. There will be a fee of $30.00 assessed on all return checks. |
We must be firm in our policy in order to enable us to continue uninterrupted service with competitive pricing. If you have any questions regarding this policy, please call immediately. Thank you. |
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